Returns & Refund Policy

 

Last updated August 29, 2024

Welcome to Cardio Fitness, where your satisfaction is our top priority. We understand that sometimes circumstances may require you to return or seek a refund for the gym equipment you purchased from our website www.cardiofitness.uk. This refund policy is designed to provide you with a clear and transparent understanding of how we handle refund and return requests.

Before making a purchase, we encourage you to carefully review this policy, as it outlines your rights and responsibilities as a valued customer. By shopping with us, you agree to adhere to the terms and conditions outlined in this policy.

Our Commitment to Quality

At Cardio Fitness, we take pride in offering high-quality gym equipment that meets your fitness needs. We are dedicated to providing you with products that are built to last and deliver exceptional performance. However, we also understand that situations may arise where a refund or return is necessary. We aim to make this process as smooth and convenient as possible for you.

REFUNDS

All refunds requests must be initiated within 14 days of delivery.

What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: sales@cardiofitness.uk. You will be informed about the next steps accordingly.

In the case of receiving a damaged or defective product, please note that you are not required to return the product to us.

What are the cases in which I can ask for a refund?

You can return an item for the following reasons:

• Received a damaged/defective product.
• Received the wrong product.

Which are the items that cannot be refunded/replaced?

Refunds/replacements requests will not be accepted under the following conditions:

• If a request is initiated after 14 days of delivery of an order.
• If you entered the wrong shipping address at the time of placing the order.
• FINAL SALE items.
• Refurbished items or items bought using gift cards.
• Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
• The serial number has been defaced.
• The product is intentionally damaged/destroyed or if used/opened.
• Return or replacement request for any free or complimentary products.
• Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "Product is no longer required", “I don’t like the product”, etc.

How long will it take for the refund process to complete?

We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your refund within 14 working days after a thorough inspection of your claims.

Please note: There might be some delays, but your product and your money are in safe hands.

RETURN PROCESS

To return an item, please email customer service at sales@cardiofitness.uk with your concern, order number, to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the provided address in the following format:

[SUPPLIER NAME]

Attn: Return to the origin

RMA#

—-----------------------------------

—--------Address—-------------

—-----------------------------------

 

 

Please note:

• The Responsibility for returning shipping expenses lies solely with the customer. The customer shall be responsible for the cost of shipping the returned goods back to the supplier’s designated location.
• Do not mail your package without getting confirmation from us. Doing so will lead to the rejection of your return request and no refund/replacement will be offered on such returns.                                                                                   

REFUND PROCESS

After receiving your refund request and inspecting your product, we will process your refund. Please allow at least fourteen (14) business days to process your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Please Note:

• Partial returns will have a partial refund.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.           

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURN CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURN REQUEST IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURN REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.

RULES FOR ACCEPTING SHIPMENTS

Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

REPEATED RETURN REQUESTS

• We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
• We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
• The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

CANCELLATIONS

To cancel an order send an email to: sales@cardiofitness.uk.  In case we receive a cancellation notice and the order has not been shipped/dispatched by us, we shall cancel the order immediately and refund the entire amount back to your original payment method. If we have already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

We reserve the right to cancel an order at our sole discretion. This may occur in situations including but not limited to:

• Product Unavailability: In the event that a product becomes unavailable after an order is placed, we may cancel the affected order and issue a refund.
• Suspected Fraud: To ensure the security of our customers and transactions, we may cancel an order if we suspect fraudulent activity or unauthorised use of payment information.
• Violation of Terms: Orders that are found to be in violation of our Terms of Service or any applicable laws may be cancelled.
• Operational Limitations: If circumstances beyond our control prevent us from fulfilling an order, such as natural disasters, technological disruptions, or regulatory changes, we may choose to cancel the order and refund the customer.

In the event that we cancel an order, we will make reasonable efforts to notify the affected customer using the contact information provided during the order placement process. Any payments made for the cancelled order will be refunded in accordance with our refund policy.

We appreciate your understanding of our cancellation policy and encourage you to review your order carefully before completing the purchase. Should you have any questions or concerns, please don't hesitate to reach out to our customer support team for assistance.

QUESTIONS

If you have any questions concerning our return and refund policy, please contact us at:

Phone: 0333 880 0859

Email: sales@cardiofitness.uk.